Refund & Cancellation Policy

Johri AI, operated by Turingedge Technologies Private Limited. Last updated: 2026-05-02.

This policy explains how we handle plan cancellations, refunds, and credit transfers for Johri AI. It applies to every paid subscription and one-time top-up purchased through our website, our WhatsApp business number, or any reseller authorised by us.

1. Free trial

Every paid plan starts with a 14-day free trial. No card is charged during the trial. You can cancel any time during the trial by replying STOP on WhatsApp or emailing contactus@turingedge.ai — no questions asked, no charges applied.

2. Monthly subscriptions

Monthly plans renew automatically on the same date each month via Razorpay. You can cancel from inside WhatsApp at any time by sending /cancel or replying STOP.

• Cancellation takes effect at the end of the current billing cycle. You keep full access (and your remaining quota) until that date.
• We do not pro-rate refunds for partial-month cancellations because monthly quotas are allocated up-front for the whole cycle.
• If you cancel within 7 days of the first charge of any plan and you have used less than 20% of that month's design quota, we will refund the full month on request.

3. Annual subscriptions

Annual plans are billed once for twelve months at a discounted rate. You can cancel at any time, but the refund treatment depends on when:

• Within 14 days of purchase — full refund of the annual fee, less any usage at the equivalent monthly rate, less the payment-gateway charge actually levied by Razorpay (typically 2%).
• Between 15 and 90 days of purchase — pro-rated refund of the unused portion of the annual term, less a 10% early-termination fee that covers onboarding and provisioning costs.
• After 90 days — no cash refund, but unused months can be converted to service credit transferable to another business you control or extended to a future re-subscription.

4. One-time top-ups

One-time top-ups (extra designs, extra promo videos, extra seats, print-ready CMYK upgrades) are non-refundable once consumed. Unused top-ups remain on your account for 90 days from purchase and can be converted to service credit on request before they expire.

5. Refunds for service failure

If we cannot deliver the service due to a verified outage attributable to us — and not due to upstream provider downtime (Meta, Microsoft, Google, Razorpay) or force majeure — we will issue service credits equal to two days of the affected plan for each full day of downtime, up to a month per incident. Verified outage means a sustained inability to deliver designs or videos for more than 60 minutes, evidenced by our own status records.

6. Disputed charges

If you believe you were charged in error, contact us within 30 days of the disputed transaction. We respond within 2 business days and complete the investigation within 14 days. If the charge is in error, we refund it in full and may add a 5% goodwill credit.

7. How to request a refund

Send the request from any address with these details:

• Subject line: "Refund request"
• WhatsApp number registered with us
• Approximate date of charge and Razorpay payment ID (if known)
• Brief reason

Email contactus@turingedge.ai or message +91 99509 33473. Approved refunds are processed back to the original payment method via Razorpay within 5–7 business days.

8. What we won't refund

• Plans cancelled because of policy violations (spam, fraud, abuse, generation of prohibited content), where we have terminated the account for cause.
• Quota that was consumed before cancellation — designs, catalogues, and videos already generated cannot be returned.
• Annual or monthly fees beyond the windows in Sections 2 and 3.

9. Account closure

Cancelling a subscription does not delete your account or your data. Your designs, catalogues, and conversation history remain available for re-subscription. To delete your data permanently, see our data deletion policy.

10. Governing law

This policy is governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts of Jaipur, Rajasthan.

11. Contact

Turingedge Technologies Private Limited
Email: contactus@turingedge.ai
WhatsApp: +91 99509 33473